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HOURS:

Our office hours are: Monday through Thursday, 8:00 am to 9:00 pm. We are sometimes -- but not reliably-- in the office Friday and Sunday.

Requests for prescription refills should be made during these office hours. We require 2 business days notice to process refills, so please request refills prior to running out of medications -- particularly if it is a medicine that we cannot call in to your pharmacy (and must therefore arrange to get a "hard copy" prescription to you by mail or pick-up).


 

APPOINTMENTS:

Initial visits are ninety minutes long. Follow-up appointments are 30 minutes.

You have the option to receive a courtesy confirmation call one day prior to any existing appointments. These calls are a courtesy only. You are responsible for your scheduled appointments and will be responsible for any fees incurred from missed or late arrivals, regardless of whether or not your appointment was confirmed.


 

FOLLOW-UP APPOINTMENTS:

Regular follow up is an essential component of ongoing treatment, and you and your doctor will decide on the optimal between-session interval.  Keeping in touch with the office and making follow-up appointments is your responsibility.  If you choose not to continue treatment, please let us know, so that we may arrange for an orderly transfer of care.  If you have not been seen for more than six months, in most cases we will assume that you have chosen to seek care elsewhere.  Please be advised that in most such circumstances, we cannot provide prescription refills.


 

PHONE:

  • Voicemail messages left during business hours will be returned promptly.
  • Messages left on evenings, weekends and holidays will be returned the following business day.
  • In the event of an emergency, proceed go to the nearest emergency room or call 911.

 

EMAIL:

Email communication is inherently non-confidential.  By communicating with WEMA via email, you are accepting the inherent insecurity and the privacy risks therein.

  • Email communication is not to be used for complicated medical matters, urgent issues or emergencies.
  • All communication with the doctors and staff will become part of your medical record.
  • Email communication does not constitute legal notice to the doctors such as where notice is required by contract or any federal, state or local laws, rules or regulations.
  • The doctors do not reply via email, but will gladly respond with a return phone call if requested. Office staff will reply by email.

 

PAYMENTS:

For your convenience, we accept cash, checks, Visa, MasterCard, American Express and Discover.

Our fees are based on time and skill, as well as overhead factors. It is our goal to provide you with the best possible services for the fees we charge. In order to keep our overhead as low as possible, we require payment of all fees at the time of service. If for any reason this is not possible, financial arrangements must be made prior to your visit.


 

INSURANCE:

None of the doctors participate in any insurance panels.  Some plans will reimburse a portion of fees paid for out-of-network services. Please consult with your insurance carrier in advance.


 

FEES FOR MISSED APPOINTMENTS:

Missing an initial appointment = full fee

Missing a follow-up appointment = $50 first time, thereafter full fee

Once an appointment is scheduled, this time is reserved for you only. In order for us to see all of our patients at the scheduled time, it is extremely important that you arrive on time for your appointment. If you miss an appointment, you’ll need to reschedule. Note that refill requests may not be honored if follow-up appointments have not been kept. New patients who do not arrive on time or do not show for their initial appointment will be required to pay the full visit fee prior to rescheduling. This will be applied to the missed appointment, not to the rescheduled appointment.

An appointment will be considered “missed” in each of the following situations:

  • You arrive more than 30 minutes late for your appointment.
  • You cancel an appointment without sufficient notice (48 hours for the initial appointment, 24 hours for a follow-up).
  • You don’t show for a scheduled appointment.

 

OTHER FEES:

  • Telephone conferences between you and your provider = based on the length of the conversation.
  • Letters and forms completed on your behalf = based on the time required to complete the letter or form.

If this account is assigned to an attorney for collection, the prevailing party shall be entitled to reasonable attorney’s fees and cost of collection.


PRESCRIPTIONS:

If you need a prescription, please e-mail, SMS (646 389-9362), fax (212 202 4187), call the office (212 579 0339) or leave a voicemail message (646 389-9362). The following information is necessary: your name, phone number, and best time for us to call; the name of the medication you need (with daily dose); and your pharmacy name, phone number, and zip code (which we use to send prescriptions electronically). Remember that some medications require that you have the actual paper prescription, so you may need to pick it up or have us mail it to you. Please plan accordingly, and remember that the office is closed Fri-Sun.

footer contact information

617 West End Ave, Suite 1B

(side entrance on 90th Street)

New York, NY  10024

Phone: (212) 579-0339

Fax: (212) 202-4187

Direct voicemail: (646) 389-9362

westendmedical@yahoo.com

Office Hours:

Monday - Thursday 9AM to 10PM

Email Office

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