Our office hours are: Monday through Thursday, 8:00 am to 9:00 pm. We are sometimes -- but not reliably-- in the office Friday and Sunday, never Saturday.
Requests for prescription refills should be made during these office hours. It may take 1-2 business days to process refills, so please request refills prior to running out of medication.
Initial visits are ninety minutes long. Follow-up appointments are 30 minutes.
You will receive a courtesy confirmation text 1-3 days prior to any existing appointment. We generally try to reach you by text, and will call if you prefer (or do not have text capability); please let us know how you want us to reach you.
Regular follow up is an essential component of ongoing treatment, and you and your doctor will decide on the optimal between-session interval. Keeping in touch with the office and making follow-up appointments is your responsibility. If you choose not to continue treatment, please let us know, so that we may arrange for an orderly transfer of care. If you have not been seen for more than six months, in most cases we will assume that you have chosen to seek care elsewhere. Please be advised that in most such circumstances, we cannot provide prescription refills.
EMAIL AND SMS:
Electronic communication is inherently non-conﬁdential. By communicating with WEMA via email and SMS you are accepting the inherent insecurity and the privacy risks therein.
We will send you a receipt promptly, generally by email.
It is our goal to provide you with the best possible service for the fees we charge. In order to keep our overhead as low as possible, we require payment of all fees at the time of service. If for any reason this is not possible, financial arrangements must be made prior to your visit.
None of the doctors participate in any insurance panels, and all have opted out of Medicare. Some plans will reimburse a portion of fees paid for out-of-network services. Please consult with your insurance carrier in advance.
FEES FOR MISSED APPOINTMENTS:
Missing a follow-up appointment = $50 first time, thereafter full fee
Once an appointment is scheduled, this time is reserved for you only. In order for us to see all of our patients at the scheduled time, it is extremely important that you arrive on time for your appointment. If you miss an appointment, you’ll need to reschedule. Note that refill requests may not be honored if follow-up appointments have not been kept.
An appointment will be considered “missed” in each of the following situations:
If this account is assigned to an attorney for collection, the prevailing party shall be entitled to reasonable attorney’s fees and cost of collection.
If your insurance company requires a prior authorization before paying for a prescription, please recognize that this process takes time. We have a full-time person completing these, but still, the wait can be weeks, particularly if it is rejected and needs to be appealed. Please have patience, and allow us to work with you. Remember, it is the doctor's primary responsibility to prescribe the appropriate medication, not to ensure that your insurance covers it. Often, the unwritten strategy of the insurance company is to routinely reject expensive medications, hoping that we will give up. Be assured, we will do our best-- but this can take time, and regular "agitating"-- by you-- to your insurance company. "Agitating" to us is rarely productive, unless you discover we have missed something (e.g., if the insurance company tells you that the PA has not been submitted, please let us know).
While you are waiting for insurance coverage, we will try to provide you with samples if available. Better yet, many people are surprised to learn that the cash price for many medications is affordable. Please use goodrx.com to find the lowest available cash price, and let us know if you then need to have us send the prescription to a lower-cost pharmacy you have identified.